suche 36x36
  • CURSOR Service Distribution
           
     

    CURSOR Service Distribution

    24x7 Always Up

    pfeil
  • Logistics and transportation
           
     

    Logistics and transportation

    24x7 Always Up

    pfeil
  • Industrial environments
           
     

    Industrial environments

    24x7 Always Up

    pfeil
  • Trade and commerce
           
     

    Trade and commerce

    24x7 Always Up

    pfeil
  • Online shopping
           
     

    Online shopping

    24x7 Always Up

    pfeil
  • We care about your databases
           
     

    We care about your databases

    24x7 Always Up

    pfeil
 

Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

for manufacturers

and technology partners

IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

  Service
  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

esa bp werden blue 1000x100

 
 
 
 

CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

esa bp werden blue 1000x100

esa bp werden blue 1000x100

 

 

  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
Latest versionsfixlist
11.1.0.7 FixList
10.5.0.9 FixList
10.1.0.6 FixList
9.8.0.5 FixList
9.7.0.11 FixList
9.5.0.10 FixList
9.1.0.12 FixList
Have problems? - contact us.
Register for free anmeldung-x26
Contact form kontakt-x26

DB2 - Problem description

Problem IC60202 Status: Closed

WHEN NSE GET WINDOWS ACCESS VIOLATION, TEXT INDEXES BECOME CORRUPT.

product:
DB2 NET SEARCH / 5765F3802 / 910 - DB2
Problem description:
Text Indexes become corrupt if any program pervent NSE write 
operation from completeing during index update operation.
Problem Summary:
PROBLEM DESCRIPTION: 
Text Indexes become corrupt if any program prevent NSE write 
 
operation from completing during index update operation. 
The reason for corrupt indexes is File access violation. 
Anti virus scan or any other user application can request 
exclusive access to files in the index or work directory 
during a text index update or index reorganization operation 
resulting in a program termination due to access violation 
(this condition has only been observed on Windows).
Local Fix:
Make Sure the windows indexing servives, anti virus programs and 
back up programm do not access the text index or working 
directories, during an update operation.
available fix packs:
DB2 Version 9.1 Fix Pack 8  for Linux, UNIX and Windows
DB2 Version 9.1 Fix Pack 9  for Linux, UNIX and Windows
DB2 Version 9.1 Fix Pack 10  for Linux, UNIX and Windows
DB2 Version 9.1 Fix Pack 11  for Linux, UNIX and Windows
DB2 Version 9.1 Fix Pack 12  for Linux, UNIX and Windows

Solution
Fixed in V91 Fix Pack 8 
 
 
Retry logic for the index file access 
 The existing implementation for GTR/GT9 libraries for NSE will 
terminate with an error if an index file is not accessible 
during an index update operation. The index file may not be 
accessible if any other application has locked the file. This 
causes NSE to terminate the index update and the index may get 
corrupted. 
 
To avoid index corruption in such cases, retry logic is 
implemented for the windows platform, in order to protect files 
against locking violations/sharing issues. With this 
implementation, if a file is not accessible i.e. failed to 
open/rename/remove file by GTR/GT9 during an index update 
operation, the file access operation will be retried. This 
number of retry and delay of each retry are defined by macro and 
not configurable during runtime. The retry time for any failed 
file access would be approximately 10 minutes. 
 
If the file cannot be accessed even after the 10 minutes 
interval, the index update could still terminate and leave the 
index corrupted. Kindly refer the following Technote to handle 
this situation. 
http://www-01.ibm.com/support/docview.wss?rs=71&uid=swg21323089
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
03.03.2009
27.10.2009
27.10.2009
Problem solved at the following versions (IBM BugInfos)
9.1.FP8
Problem solved according to the fixlist(s) of the following version(s)
9.1.0.8 FixList