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Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

for manufacturers

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IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

  Service
  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

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CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
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DB2 - Problem description

Problem IC77237 Status: Closed

DB2 CRASH DUE TO MEMORY CORRUPTION DURING CURSOR INTERRUPT HANDLING.

product:
DB2 FOR LUW / DB2FORLUW / 970 - DB2
Problem description:
DB2 may abend with memory corruption errors during user 
interrupt handling. 
 
If there are many user interrupts sent to running applications 
that use cursors, db2 may abend with memory corruption errors 
during the user interrupt handling. 
 
db2diag.log messages may look as follows: 
 
2011-06-14-15.19.20.057511-240 E25588598A1446     LEVEL: Severe 
 
PID     : 524842               TID  : 1169947     PROC : db2sysc 
0 
INSTANCE: db2inst1              NODE : 000         DB   : SAMPLE 
 
APPHDL  : 0-44645              APPID: 
155.180.252.31.61228.1106141745 
AUTHID  : db2inst1 
 
EDUID   : 1169947              EDUNAME: db2agent (SAMPLE) 0 
 
FUNCTION: DB2 UDB, SQO Memory Management, 
sqloDiagnoseFreeBlockFailure, 
probe:999 
 
MESSAGE : Memory validation failure, diagnostic file dumped. 
 
DATA #1 : String, 28 bytes 
 
Corrupt pool free tree node. 
 
DATA #2 : File name, 34 bytes 
 
524842.1169947.mem_diagnostics.txt 
 
CALLSTCK: 
 
  [0] 0x09000000093586B8 pdLog + 0xD4 
 
  [1] 0x09000000085B5910 
 
diagnoseMemoryCorruptionAndCrash__13SQLO_MEM_POOLFUlCPCc + 0x26C 
 
  [2] 0x09000000085B55CC 
 
diagnoseMemoryCorruptionAndCrash__13SQLO_MEM_POOLFUlCPCc@glue7CC 
+ 0x78 
  [3] 0x090000000932A2BC 
 
.MemTreePut.fdpr.clone.420__13SQLO_MEM_POOLFP8SMemNodeUlP17SqloC 
hunkSubg 
 
roup + 0x24 
 
  [4] 0x0900000009325C70 sqlofmblkEx + 0x288 
 
  [5] 0x09000000091E99EC 
sqlra_sqlC_mem_free_block__FP8sqlrr_cbUlPv + 
0x48 
 
  [6] 0x09000000091EB498 
 
sqlra_sqlC_mem_free_block__FP8sqlrr_cbUlPv@glue863 + 0x74 
 
  [7] 0x09000000058ADF48 
 
sqlra_free_section__FP8sqlrr_cbP25sqlra_sql_context_siblingiN23 
+ 0x21C 
  [8] 0x090000000589308C 
 
sqlra_sqlC_free_section__FP8sqlrr_cbP25sqlra_sql_context_sibling 
i 
+ 0xA0 
  [9] 0x0900000005A4B4D0 
 
sqlra_sqlC_free_sibling__FP8sqlrr_cbP25sqlra_sql_context_sibling 
ib 
+ 
0xB8 
 
 
2011-06-14-15.19.20.057832-240 I25591002A1002     LEVEL: Error 
 
PID     : 524842               TID  : 1129100     PROC : db2sysc 
0 
INSTANCE: db2inst1              NODE : 000         DB   : SAMPLE 
 
APPHDL  : 0-44495              APPID: 
155.180.252.70.35243.1106141742 
AUTHID  : db2inst1 
 
EDUID   : 1129100              EDUNAME: db2agent (SAMPLE) 0 
 
FUNCTION: DB2 UDB, relation data serv, sqlrr_rds_common_post, 
probe:1700 
MESSAGE : Severe TERMINATE err at nest lvl 1, in SQL from rtn 
 
          db2inst1.sample_routine: 
DATA #1 : SQLCA, PD_DB2_TYPE_SQLCA, 136 bytes 
 
 sqlcaid : SQLCA     sqlcabc: 136   sqlcode: -431   sqlerrml: 49 
 
 sqlerrmc: SP_sample_routine SQL110608152544700 
 
 sqlerrp : SQL09073 
 
 sqlerrd : (1) 0xFFFFFFFF      (2) 0x00000000      (3) 
0x00000000 
           (4) 0x00000000      (5) 0x00000000      (6) 
0x00000000 
 sqlwarn : (1)      (2)      (3)      (4)        (5)       (6) 
 
           (7)      (8)      (9)      (10)        (11) 
 
 sqlstate: 38504
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* DB2 v97fp4 and lower                                         * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* DB2 may abend with memory corruption errors during user      * 
* interrupt handling.                                          * 
*                                                              * 
* This happens due to interrupt is occurring in the context of * 
* the open cursor and that some internal processing relating   * 
* to BDS counter management results in the interrupt not being * 
* handled properly resulting in an inconsistency where the     * 
* open did not succeed, but no error was returned.             * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade to v97fp5+                                           * 
****************************************************************
Local Fix:
No Local Fix
available fix packs:
DB2 Version 9.7 Fix Pack 5 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 6 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 7 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 8 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9a for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 10 for Linux, UNIX, and Windows

Solution
v97fp5 addresses this issue.
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
29.06.2011
19.12.2011
19.12.2011
Problem solved at the following versions (IBM BugInfos)
9.7.FP5,
9.7.FP5+
Problem solved according to the fixlist(s) of the following version(s)
9.7.0.5 FixList