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Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

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  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

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CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

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For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

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DB2 - Problem description

Problem IC82686 Status: Closed

TERMINATE DATABASE HANGS INDEFINITLY WHILE WAITING FOR ANOTHER AGENT THAT
IS WAITING FOR START-USING TO COMPLETE

product:
DB2 FOR LUW / DB2FORLUW / 970 - DB2
Problem description:
Database terminate code waits indefintly while waiting for 
another agent to finish in sqloWaitEDUWaitPost from function 
sqeApplication::AppSecondaryStartUsing: 
0x00002AAAABF433E3 sqloWaitEDUWaitPost + 0x0195 
0x00002AAAABB6327E 
_ZN14sqeApplication22AppSecondaryStartUsingEP8sqeAgentP16SQLE_CL 
IENT_INFOP5sqlca + 0x05e8 
 
Terminate database EDU stack: 
Stack: 
 ====================== 
 
 0x00002AAAB03C4E2F ossDumpStackTraceEx + 0x01ef 
  0x00002AAAB03BFBEE _ZN11OSSTrapFile6dumpExEmiP7siginfoPvm + 
0x00cc 
  0x00002AAAAD4CBCAB sqlo_trce + 0x03fb 
  0x00002AAAAD510FD6 sqloDumpDiagInfoHandler + 0x00e0 
  0x00002AAAAABD4C00 __invoke_dynamic_linker__ + 0x0370 
  0x00002AAAB0D74D2A semtimedop + 0x000a 
  0x00002AAAABF433E3 sqloWaitEDUWaitPost + 0x0195 
  0x00002AAAABB68344 _ZN19sqzReservableObject14WaitForLastManEi 
+ 0x00fa 
  0x00002AAAABB7EDCE 
_ZN16sqeLocalDatabase13TermDbConnectEP8sqeAgentP5sqlcai + 0x110a 
  0x00002AAAABB6131D 
_ZN14sqeApplication12AppStopUsingEP8sqeAgenthP5sqlca + 0x0b75 
  0x00002AAAAC8FDDB4 _Z21sqleSubAgentStopUsingP8sqeAgent + 
0x00c6 
  0x00002AAAAC8E8C10 _Z20sqleSubRequestRouterP8sqeAgentPjS1_ + 
0x0e30 
  0x00002AAAAC8E8EA8 _Z21sqleProcessSubRequestP8sqeAgent + 
0x00a6 
  0x00002AAAABB55333 _ZN8sqeAgent6RunEDUEv + 0x0629 
  0x00002AAAAC22491C _ZN9sqzEDUObj9EDUDriverEv + 0x00a6 
  0x00002AAAAC224873 _Z10sqlzRunEDUPcj + 0x0009 
  0x00002AAAABF93E3A sqloEDUEntry + 0x02f4 
  0x00002AAAAABCD143 cond_extricate_func + 0x0083 
  0x00002AAAB0D738CD __clone + 0x006d 
 
Stack of Agent stuck in  sqloWaitEDUWaitPost 
Stack: 
 ====================== 
 
 0x00002AAAB03C4E2F ossDumpStackTraceEx + 0x01ef 
  0x00002AAAB03BFBEE _ZN11OSSTrapFile6dumpExEmiP7siginfoPvm + 
0x00cc 
  0x00002AAAAD4CBCAB sqlo_trce + 0x03fb 
  0x00002AAAAD510FD6 sqloDumpDiagInfoHandler + 0x00e0 
  0x00002AAAAABD4C00 __invoke_dynamic_linker__ + 0x0370 
  0x00002AAAB0D74D2A semtimedop + 0x000a 
  0x00002AAAABF433E3 sqloWaitEDUWaitPost + 0x0195 
  0x00002AAAABB6327E 
_ZN14sqeApplication22AppSecondaryStartUsingEP8sqeAgentP16SQLE_CL 
IENT_INFOP5sqlca + 0x05e8 
  0x00002AAAAC8F8B48 _ZN8sqeAgent12initSubAgentEv + 0x0cd0 
  0x00002AAAAC8E8E75 _Z21sqleProcessSubRequestP8sqeAgent + 
0x0073 
  0x00002AAAABB55333 _ZN8sqeAgent6RunEDUEv + 0x0629 
  0x00002AAAAC22491C _ZN9sqzEDUObj9EDUDriverEv + 0x00a6 
  0x00002AAAAC224873 _Z10sqlzRunEDUPcj + 0x0009 
  0x00002AAAABF93E3A sqloEDUEntry + 0x02f4 
  0x00002AAAAABCD143 cond_extricate_func + 0x0083 
  0x00002AAAB0D738CD __clone + 0x006d
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* ALL                                                          * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* See Error Description                                        * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade to db2 v97fp7                                        * 
****************************************************************
Local Fix:
available fix packs:
DB2 Version 9.7 Fix Pack 7 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 8 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9a for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 10 for Linux, UNIX, and Windows

Solution
Workaround
not known / see Local fix
BUG-Tracking
forerunner  : APAR is sysrouted TO one or more of the following: IC87429 IC87898 
follow-up : 
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
16.04.2012
23.10.2012
23.10.2012
Problem solved at the following versions (IBM BugInfos)
9.7.FP7
Problem solved according to the fixlist(s) of the following version(s)
9.7.0.7 FixList