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CURSOR Service Distribution

We keep your IBM databases running

             
 

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Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

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  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

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  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

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For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

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DB2 - Problem description

Problem IC84297 Status: Closed

FEDERATION SERVER RECEIVED SQLCODE -1476 AND -430 INTERMITTENTLY. ERROR IS
LOGGED IN DB2DIAG.LOG.

product:
DB2 FOR LUW / DB2FORLUW / A10 - DB2
Problem description:
When federation server was interrupted, it tried to contact the 
associated fmp process for some cleanup. Due to a programming 
defect, federation server could not correctly determine the 
status of ipc resource between engine and fmp process. Then 
engine brought down the whole fmp process. For the applications 
which have already worked with that fmp, all subsequent requests 
could not proceed and resulting with error -1476/-430. 
 
This can happen when a busy application is forced, or receives a 
signal of interruption. 
 
In some relatively rare cases, this issue may cause an 
application hang with "DisconnectPending" status: 
 
The corresponding db2agent is holding these latches: 
SQLO_LT_SQLE_FEDFMP_APP_CB__fmpAppLatch 
SQLO_LT_sqlerFmpRow__ipcLatch 
 
and it gets stuck at following call stack: 
semop 
sqloSSemP 
sqlccipcWaitSynch 
sqlccipcinit 
sqlccinit 
sqlerInitCommsLayer 
sqlerMasterThreadReq 
sqlerInterruptThreadedFmp 
sqlerInterruptFmp 
sqlerFedInvokeFencedRoutine 
sqlriFedInvokeInvoker 
sqlqg_Call_FMP_Thread 
sqlqgDeleteServer 
sqlqgDeleteWrapper 
sqlqgApplicationTermination 
sqle_term_app_dj_cb 
sqlrr_appl_free_appl_cbs 
sqlrr_appl_term 
0AppStopUsing 
sqlesrspWrp 
sqleUCagentConnectReset 
sqljsCleanup 
 
This issue exists in DB2 V9.7 and later. 
This error can happen for all non-DRDA data sources.
Problem Summary:
User affected: 
  Users of InfoSphere Federation Server 
Problem description and summay: 
  See error description
Local Fix:
available fix packs:
DB2 Version 10.1 Fix Pack 1 for Linux, UNIX, and Windows
DB2 Version 10.1 Fix Pack 2 for Linux, UNIX, and Windows
DB2 Version 10.1 Fix Pack 3 for Linux, UNIX, and Windows
DB2 Version 10.1 Fix Pack 4 for Linux, UNIX, and Windows
DB2 Version 10.1 Fix Pack 3a for Linux, UNIX, and Windows
DB2 Version 10.1 Fix Pack 6 for Linux, UNIX, and Windows

Solution
Problem was fistly fixed in Version 10, FixPak 1. This 
fix should be applied on the federation Server.
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
13.06.2012
01.11.2012
01.11.2012
Problem solved at the following versions (IBM BugInfos)
Problem solved according to the fixlist(s) of the following version(s)
10.1.0.1 FixList
10.5.0.1 FixList