suche 36x36
  • CURSOR Service Distribution
           
     

    CURSOR Service Distribution

    24x7 Always Up

    pfeil
  • Logistics and transportation
           
     

    Logistics and transportation

    24x7 Always Up

    pfeil
  • Industrial environments
           
     

    Industrial environments

    24x7 Always Up

    pfeil
  • Trade and commerce
           
     

    Trade and commerce

    24x7 Always Up

    pfeil
  • Online shopping
           
     

    Online shopping

    24x7 Always Up

    pfeil
  • We care about your databases
           
     

    We care about your databases

    24x7 Always Up

    pfeil
 

Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

for manufacturers

and technology partners

IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

  Service
  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

esa bp werden blue 1000x100

 
 
 
 

CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

esa bp werden blue 1000x100

esa bp werden blue 1000x100

 

 

  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
Latest versionsfixlist
11.1.0.7 FixList
10.5.0.9 FixList
10.1.0.6 FixList
9.8.0.5 FixList
9.7.0.11 FixList
9.5.0.10 FixList
9.1.0.12 FixList
Have problems? - contact us.
Register for free anmeldung-x26
Contact form kontakt-x26

DB2 - Problem description

Problem IC84967 Status: Closed

DB2 Private Memory leak in DB2 9.7 FP6 triggered by use of db2ReadLog API
in applications (common in replication solutions)

product:
DB2 FOR LUW / DB2FORLUW / 970 - DB2
Problem description:
When using DB2 Version 9.7 Fix Pack 6, Memory is consumed 
quickly in the DB2 private memory when an application uses the 
db2readlog API to extract log records (common in replication 
solutions). This leads to a severe memory leak. 
 
On DB2 Version 9.7 Fix Pack 6, private memory usage grows 
quickly on the DB2 server ( db2sysc or db2syscs.exe process ) 
when applications are initiating log read requests through the 
db2ReadLog API. 
 
There may be a wide variety of symptoms such as; 
 
    out of instance memory, 
    STMM detuning, 
    system paging, hangs or failover. 
 
An example of an application using the db2readlog api is IBMᄅ 
Infosphereᄅ Replication Server (Data propagator). There maybe 
other IBM or 3rd party 'Log reader' type applications which also 
uses this API. 
 
This problem was first introduced in DB2 Version 9.7 Fix Pack 6 
(9.7.0.6) 
 
To identify if you are hitting the issue: 
 
    Verify the DB2 Fixpack level by running the db2level command 
to ensure you are on DB2 9.7 Fix Pack 6 
 
2. Ensure that you are running an application that uses the 
db2readlog API to extract the LOG records. Application snapshot 
returns the application name. Example of applications using the 
db2readlog API are bg_realtime_server, asncap. 
 
Example of Application name as seen in the application snapshot 
ouput: 
 
Application name                           = ASNCAP.exe 
 
3. If you notice the system memory usage grows quickly, perform 
the following diagnosis to confirm you have encountered this 
issue: 
 
a) Gather application snapshots and verify if "Other Memory" is 
high (i.e. > 10MB) and is continuing to grow, 
 
Example entry as follows: 
Memory Pool Type                       = Other Memory 
        Current size (bytes)                = 719257600 
        High water mark (bytes)             = 720764928 
        Configured size (bytes)             = 8539602944 
 
b) Gather db2pd -memb pid= output. It will show an increasing 
number of allocations of size equal to LOGBUFSZ (database 
configuration parameter) with the file hash reference 419169217 
and location code 847 . 
 
Example entry as follows: 
Address            DataAddress        PoolID     PoolName 
BlockAge   Size(Bytes) TID         I LOC   File 
0x000000055D497FC8 0x000000055D497FE0 88         private 
39046 4096000     4896  1 847   419169217
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* ALL                                                          * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* See Error Description                                        * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* If the system is running the initial version of 9.7 FP6      * 
* (build number s120516 ) then upgrade to 9.7 FP6 build number * 
* s120629                                                      * 
****************************************************************
Local Fix:
There is no Local Fix to the issue.
available fix packs:
DB2 Version 9.7 Fix Pack 7 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 8 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9a for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 10 for Linux, UNIX, and Windows

Solution
First fixed in DB2 Version 9.7 Fix Pack 6 ( 9.7.0.6 ) dated 
July.3.2012  Build number = s120629
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
28.06.2012
16.07.2012
04.09.2012
Problem solved at the following versions (IBM BugInfos)
9.7.0.6,
9.7.FP6
Problem solved according to the fixlist(s) of the following version(s)
9.7.0.7 FixList