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CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

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  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

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the CURSOR

Admin-Scout for Informix

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

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    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
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DB2 - Problem description

Problem IC95461 Status: Closed

CLIENT REROUTE FAILS TO ZOS SERVER WITH ERRONEOUS MESSAGE "ENSURE APAR
PM24292 IS INSTALLED ON THAT SYSTEM."

product:
DB2 FOR LUW / DB2FORLUW / A50 - DB2
Problem description:
Client reroute error can occur if gateway reconnects to recover 
from stale outbound connection. You can see following erroneous 
messages in the db2diag.log on the gateway: 
 
2013-04-24-11.41.04.020857-240 I85377A796         LEVEL: Error 
PID     : 10879056             TID  : 18763       PROC : db2sysc 
INSTANCE: ddcsenv              NODE : 000         DB   : LOCDB2E 
APPHDL  : 0-46095 
EDUID   : 18763                EDUNAME: db2agentg (LOCDB2E ) 
FUNCTION: DB2 UDB, DRDA Application Requester, 
sqljrParseMgrLvls, probe:489 
MESSAGE : Downlevel member cannot be used for transaction-level 
workload 
          balancing or automatic client reroute. If you are 
accessing a DB2 for 
          z/OS sysplex, ensure APAR PM24292 is installed on that 
system. 
DATA #1 : Hex integer, 2 bytes 
0x2407 
DATA #2 : String with size, 8 bytes 
DSN09015 
DATA #3 : unsigned integer, 2 bytes 
10 
DATA #4 : String with size, 21 bytes 
DSN09015............. 
DATA #5 : unsigned integer, 2 bytes 
8 
 
2013-04-24-11.41.04.021407-240 I86174A465         LEVEL: Warning 
PID     : 10879056             TID  : 18763       PROC : db2sysc 
INSTANCE: ddcsenv              NODE : 000         DB   : LOCDB2E 
APPHDL  : 0-46095 
EDUID   : 18763                EDUNAME: db2agentg (LOCDB2E ) 
FUNCTION: DB2 UDB, DRDA Application Requester, 
sqljrDrdaArShouldDoCR, probe:998 
MESSAGE : ZRC=0x8037006D=-2143879059=SQLJR_CABLT "CA BUILT" 
DATA #1 : String, 22 bytes 
Client Reroute failed. 
 
Client application might report SQL1224N.
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* All users                                                    * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* See Error Description                                        * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Update to 10.5.0.3                                           * 
****************************************************************
Local Fix:
available fix packs:
DB2 Version 10.5 Fix Pack 3 for Linux, UNIX, and Windows
DB2 Version 10.5 Fix Pack 3a for Linux, UNIX, and Windows
DB2 Cancun Release 10.5.0.4 (also known as Fix Pack 4) for Linux, UNIX, and Windows
DB2 Version 10.5 Fix Pack 9 for Linux, UNIX, and Windows

Solution
Problem Fixed In 10.5.0.3
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
27.08.2013
03.03.2014
03.03.2014
Problem solved at the following versions (IBM BugInfos)
Problem solved according to the fixlist(s) of the following version(s)
10.5.0.3 FixList
10.5.0.3 FixList