suche 36x36
  • CURSOR Service Distribution
           
     

    CURSOR Service Distribution

    24x7 Always Up

    pfeil
  • Logistics and transportation
           
     

    Logistics and transportation

    24x7 Always Up

    pfeil
  • Industrial environments
           
     

    Industrial environments

    24x7 Always Up

    pfeil
  • Trade and commerce
           
     

    Trade and commerce

    24x7 Always Up

    pfeil
  • Online shopping
           
     

    Online shopping

    24x7 Always Up

    pfeil
  • We care about your databases
           
     

    We care about your databases

    24x7 Always Up

    pfeil
 

Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

for manufacturers

and technology partners

IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

  Service
  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

esa bp werden blue 1000x100

 
 
 
 

CompetenceService

in Informix Administration

 
 

the CURSOR

Admin-Scout for Informix

esa bp werden blue 1000x100

esa bp werden blue 1000x100

 

 

  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
Latest versionsfixlist
11.1.0.7 FixList
10.5.0.9 FixList
10.1.0.6 FixList
9.8.0.5 FixList
9.7.0.11 FixList
9.5.0.10 FixList
9.1.0.12 FixList
Have problems? - contact us.
Register for free anmeldung-x26
Contact form kontakt-x26

DB2 - Problem description

Problem IT01207 Status: Closed

INCREMENTAL BACKUP MAY FAIL WITH ZRC SQL_EOF AND SQL1655 DURING EMP PAGE
PROCESSING FOR LONG DATATYPE OBJECTS

product:
DB2 FOR LUW / DB2FORLUW / A50 - DB2
Problem description:
The following messages are written the db2diag.log file by the 
db2bm agent, relevant information is: 
 
* Object data type 67, type:67 
* A very high page number being requested to read: 
   Page number 18515200 == 0x11A8500, the first 0x1 is the CBIT, 
   which is wrong 
   The correct page number is 0x1A8500 == 1737984, which will be 
   shown in a db2dart /DEMP output 
 
2013-12-30-08.57.07.766922+060 I4056701A13394       LEVEL: 
Severe 
PID     : 59703522             TID : 100526         PROC : 
db2sysc 0 
INSTANCE: yyyyy               NODE : 000           DB   : xxx 
APPHDL  : 0-30740              APPID: *LOCAL.yyyyy.131230075506 
AUTHID  : yyyyyy               HOSTNAME: zzzzz 
EDUID   : 100526               EDUNAME: db2bm.61941.7 (xxx) 0 
FUNCTION: DB2 UDB, buffer pool services, sqlbDMSMapAndRead, 
probe:30 
MESSAGE : ZRC=0x870F0009=-2029060087=SQLO_EOF "the data does not 
exist" 
          DIA8506C Unexpected end of file was reached. 
DATA #1 : Object descriptor, PD_TYPE_SQLB_OBJECT_DESC, 96 bytes 
    Obj: {pool:48;obj:4;type:67} Parent={0;0} 
  lifeLSN:       0000000000000000 
  tid:           0 0  0 
... 
2013-12-30-08.57.07.800932+060 E4071696A696         LEVEL: 
Warning 
PID     : 59703522             TID : 100526         PROC : 
db2sysc 0 
INSTANCE: yyyyy               NODE : 000           DB   : xxx 
APPHDL  : 0-30740              APPID: *LOCAL.yyyyy.131230075506 
AUTHID  : yyyyyy               HOSTNAME: zzzzz 
EDUID   : 100526               EDUNAME: db2bm61941.7 (xxx) 0 
FUNCTION: DB2 UDB, buffer pool services, sqlbDMSMapAndRead, 
probe:30 
MESSAGE : ADM6006E  DB2 encountered an error while reading page 
"18515200" from 
          table space "48" for object "4" (located at offset 
"2314402" of 
          container "xxx"). 
... 
2013-12-30-08.57.07.846456+060 E4093853A970         LEVEL: 
Severe 
PID     : 59703522             TID : 103353         PROC : 
db2sysc 0 
INSTANCE: yyyyy               NODE : 000           DB   : xxx 
APPHDL  : 0-30740              APPID: *LOCAL.yyyyy.131230075506 
AUTHID  : yyyyyy               HOSTNAME: zzzzz 
EDUID   : 103353               EDUNAME: db2bm.61941.7 (CAP) 0 
FUNCTION: DB2 UDB, database utilities, sqlubReadDMS, probe:265 
MESSAGE : SQL1655C  The operation could not be completed due to 
an error 
          accessing data on disk. 
DATA #1 : SQLCA, PD_DB2_TYPE_SQLCA, 136 bytes 
 sqlcaid : SQLCA     sqlcabc: 136   sqlcode: -1655   sqlerrml: 3 
 sqlerrmc: 143 
 sqlerrp : sqlubRea 
 sqlerrd : (1) 0x00000000      (2) 0x00000000      (3) 
0x00000000 
           (4) 0x00000000      (5) 0x00000000      (6) 
0x00000000 
 sqlwarn : (1)      (2)      (3)      (4)        (5)       (6) 
           (7)      (8)      (9)      (10)        (11) 
 sqlstate: 
 
The stack trace written to the FODC directory looks like this: 
 
0x09000000004BDEB4 pthread_kill 
0x0900000012C9DAFC sqloDumpEDU 
0x09000000130ED61C sqlbDMSMapAndRead 
0x09000000123C456C sqlbDMSDirectRead 
0x09000000123C3AAC sqlbDirectRead 
0x0900000012CF2314 sqlbDirectReadEMPPage 
0x0900000012CF1FA0 sqlbMapIndirectEMPs 
0x0900000012CEF95C sqlbMapLongObjectExtents 
0x0900000014036548 sqlubReadDMS 
0x0900000014032CD4 sqlubBMProcessData 
0x090000001402EEEC sqlubbuf 
0x090000001317CC4C sqleSubCoordProcessRequest 
0x0900000012752C0C RunEDU 
0x0900000012751D28 EDUDriver 
0x0900000012751BB0 sqlzRunEDU 
0x09000000127623C4 sqloEDUEntry 
 
Root cause is triggered by CBIT values beeing stored by DB2 on 
pages written out to disk. 
These CBIT values are wrongly interpreted by the backup code 
during EMP page processing, leading to far too high page 
numbers, which trigger the SQL_EOF error. 
This APAR will make sure, that CBIT values are processed 
correctly, before the data is evaluated by the backup code.
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* ALL                                                          * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* See Error Description                                        * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade to DB2 Version 10.5 Fix Pack 4.                      * 
****************************************************************
Local Fix:
available fix packs:
DB2 Cancun Release 10.5.0.4 (also known as Fix Pack 4) for Linux, UNIX, and Windows
DB2 Version 10.5 Fix Pack 9 for Linux, UNIX, and Windows

Solution
First fixed in DB2 Version 10.5 Fix Pack 4.
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
23.04.2014
06.11.2014
06.11.2014
Problem solved at the following versions (IBM BugInfos)
Problem solved according to the fixlist(s) of the following version(s)
10.5.0.4 FixList