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Erik Stahlhut

CURSOR Service Distribution

We keep your IBM databases running
             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.
Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.

  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.
Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.
Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

for manufacturers

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IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

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  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

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CompetenceService

in Informix Administration

  
 

the CURSOR

Admin-Scout for Informix

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

  
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

  

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

  
 
Latest versionsfixlist
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10.1.0.6 FixList
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9.5.0.10 FixList
9.1.0.12 FixList
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DB2 - Problem description

Problem IT03321 Status: Closed

APPLICATIONS RUNNING UNDER NETWORK SERVICE ACCOUNT MAY TERMINATE/ CRASH
AFTER 'ACCESS DENIED' ERROR

product:
DB2 FOR LUW / DB2FORLUW / A10 - DB2
Problem description:
You may see error like below in db2diag.log: 
 
 2014-03-28-13.37.43.563000-240 E14001F421         LEVEL: Error 
(OS) 
PID     : 19380                TID  : 13608       PROC : 
w3wp.exe 
INSTANCE: DB2GATE              NODE : 000         DB   : 
PRODGR0W 
APPID   : *LOCAL.DB2GATE.140328173415 
EDUID   : 13608 
FUNCTION: DB2 UDB, oper system services, sqlocsem, probe:10 
MESSAGE : ZRC=0x83000005=-2097151995 
CALLED  : OS, -, CreateEvent 
OSERR   : 5 "Access is denied." 
 
Dumps may show below callstack: 
00000000`3261dc88 00000000`76d44168 ntdll!ZwTerminateProcess 
00000000`3261dc90 00000000`2fc0b620 
ntdll!RtlExitUserProcess+0x48 
00000000`3261dcc0 00000000`2fbf3478 db2sys64!sqloPanic+0x128 
[sqlo_panic.C @ 111] 
00000000`3261dd40 00000000`2fbafdf1 
db2sys64!sqloxconflict_LONG+0x5d8 [NT\sqloltch.C @ 991] 
00000000`3261de90 00000000`2f136bdf db2sys64!sqloxltc_app+0x16b 
[sqloalat.C @ 170] 
00000000`3261dee0 00000000`2f3637bc db2app64!sqlegsem2+0x3f 
[sqlegsem2.C @ 128] 
00000000`3261df30 00000000`2f4638ae 
db2app64!CLI_latRequestGlobal+0x2e [clilat.C @ 1051] 
00000000`3261df70 00000000`2f503baa 
db2app64!CLI_dstRequestHLatch+0x4a [clidst.C @ 535] 
00000000`3261dfc0 000007fe`99a56aac 
db2app64!SQLGetConnAttribsADONET+0x1b4 [cliadonet.C @ 9510] 
 
.NET applications, running under IIS may cause IIS application 
pool to recycle.
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* USERS RUNNING APPLICATIONS UNDER NETWORK SERVICE             * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* See Error Description                                        * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade to DB2 Version 10.1 Fix Pack 5                       * 
****************************************************************
Local Fix:


Solution


First fixed in Version 10.1 Fix Pack 5


Workaround


not known / see Local fix


Timestamps


Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :

23.07.2014
31.07.2015
31.07.2015


Problem solved at the following versions (IBM BugInfos)




Problem solved according to the fixlist(s) of the following version(s)


10.1.0.5

FixList