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CURSOR Service Distribution

We keep your IBM databases running

             
 

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Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

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Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

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  • Integrate IBM software into your solution!

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  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

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the CURSOR

Admin-Scout for Informix

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

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For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

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    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
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DB2 - Problem description

Problem IT06203 Status: Closed

Problem fixed via IT00786 can still occur for other routine types.

product:
DB2 FOR LUW / DB2FORLUW / A10 - DB2
Problem description:
IT00786 fixed an issue in which unnecessary db2diag.log entries 
were being generated due to db2fmp processes being interrupted 
unncessarily in a DPF environment.  However even with the fix to 
that APAR some routine types were not accounted for which could 
still lead to a similar set of errors. 
 
As an example the following messages might be seen in the 
db2diag.log in a DPF environment: 
 
2014-11-14-00.17.23.344953-300 I53517A496           LEVEL: 
Severe 
PID     : 9896532              TID : 1              PROC : 
db2fmp (C) 3 
INSTANCE: db2inst1             NODE : 003 
HOSTNAME: test.ibm.com 
EDUID   : 1                    EDUNAME: db2fmp (C) 3 
FUNCTION: DB2 UDB, routine_infrastructure, 
sqlerMasterThreadListener, probe:400 
RETCODE : ZRC=0xFFFFFB95=-1131 
          SQL1131N  A stored procedure process has been 
terminated abnormally. 
          Routine name: "". Specific name: "". 
 
2014-11-14-00.17.23.348353-300 I54512A3444          LEVEL: 
Severe 
PID     : 30540542             TID : 17912          PROC : 
db2sysc 3 
INSTANCE: db2inst1             NODE : 003           DB   : 
SAMPLE 
APPHDL  : 1-36736              APPID: 
192.168.0.5.51733.141114051723 
AUTHID  : DB2USR1              HOSTNAME: test.ibm.com 
EDUID   : 17912                EDUNAME: db2agntp (AAAABBBB) 3 
FUNCTION: DB2 UDB, routine_infrastructure, sqlerMasterThreadReq, 
probe:100 
RETCODE : ZRC=0x00000000=0=PSM_OK "Unknown" 
DATA #1 : sqlerFmpRow, PD_SQLER_TYPE_FMP_ROW, 544 bytes 
 fmpPid: 9896532 
 fmpPoolList Ptr: 0x0000000000000000    fmpForcedList Ptr: 
0x0000000000000000 
 nextFmpCB Ptr: 0x0780000000a8da00    prevFmpCB Ptr: 
0x0000000000000000 
 fmpIPCList Ptr: 0x0780000000a8ffc0 
 stateFlags: 0x00000002    numFmp32Attaches: 0 
 numActiveThreads: 1    numPoolThreads: 0 
 fmpCodePage: 0    fmpRowUseCount: 1 
 active: 0x01     rowLoaderValidate: 0x00 
 
2014-11-14-00.17.23.352712-300 I68150A982           LEVEL: Error 
PID     : 30540542             TID : 17912          PROC : 
db2sysc 3 
INSTANCE: db2inst1             NODE : 003           DB   : 
SAMPLE 
APPHDL  : 1-36736              APPID: 
192.168.0.5.51733.141114051723 
AUTHID  : DB2USR1              HOSTNAME: test.ibm.com 
EDUID   : 17912                EDUNAME: db2agntp (AAAABBBB) 3 
FUNCTION: DB2 UDB, routine_infrastructure, 
sqlerInvokeFencedRoutine, probe:99 
MESSAGE : ZRC=0xFFFFFBEC=-1044 
          SQL1044N  Processing was cancelled due to an 
interrupt. 
DATA #1 : SQLCA, PD_DB2_TYPE_SQLCA, 136 bytes 
 sqlcaid : SQLCA     sqlcabc: 136   sqlcode: 0   sqlerrml: 0 
 sqlerrmc: 
 sqlerrp : SQL10014 
 sqlerrd : (1) 0x00000000      (2) 0x00000000      (3) 
0x00000000 
           (4) 0x00000000      (5) 0x00000000      (6) 
0x00000003 
 sqlwarn : (1)      (2)      (3)      (4)        (5)       (6) 
 
           (7)      (8)      (9)      (10)        (11) 
 sqlstate: 
 
2014-11-14-00.17.23.353625-300 I69133A554           LEVEL: Error 
PID     : 30540542             TID : 17912          PROC : 
db2sysc 3 
INSTANCE: db2inst1             NODE : 003           DB   : 
SAMPLE 
APPHDL  : 1-36736              APPID: APPID: 
192.168.0.5.51733.141114051723 
AUTHID  : DB2USR1              HOSTNAME: test.ibm.com 
EDUID   : 17912                EDUNAME: db2agntp (AAAABBBB) 3 
FUNCTION: DB2 UDB, runtime interpreter, sqlri_close_udf_eos, 
probe:202 
RETCODE : ZRC=0x8012006D=-2146303891=SQLR_CA_BUILT 
          "SQLCA has already been built"
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* All                                                          * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* See Error Description                                        * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade to DB2 10.1 fp5                                      * 
****************************************************************
Local Fix:
Solution
Fixed in 10.1 fp5
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
22.12.2014
13.07.2015
13.07.2015
Problem solved at the following versions (IBM BugInfos)
Problem solved according to the fixlist(s) of the following version(s)
10.1.0.5 FixList