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CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

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  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

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CompetenceService

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the CURSOR

Admin-Scout for Informix

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

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    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
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DB2 - Problem description

Problem IT05700 Status: Closed

SQL1143N RETURNED WHEN DB2 INSPECT IS CALLED

product:
DB2 FOR LUW / DB2FORLUW / 970 - DB2
Problem description:
Error SQL1143N is returned when running inspect utility and 
outputting to a log. 
 
$ db2 INSPECT CHECK DATABASE RESULTS KEEP db2_inspect.log 
SQL1143N  The operation cannot complete because a file error 
occurred 
for the 
file "db2_inspect.log". 
 
This is due to trying to access a FODC directory that was not 
created. 
 
Sample of db2diag.log when this occurs. 
 
2014-10-06-17.38.26.106149-240 E77810A783         LEVEL: Error 
(OS) 
PID     : 21037166             TID  : 1           PROC : 
db2support 
INSTANCE: db2inst1              NODE : 000 
EDUID   : 1 
FUNCTION: DB2 UDB, oper system services, sqlochdir, probe:10 
MESSAGE : ZRC=0x870F0011=-2029060079=SQLO_PATH "an invalid path" 
          DIA8514C An invalid file path, "", was specified. 
CALLED  : OS, -, chdir 
OSERR   : ENOTDIR (20) "Not a directory" 
DATA #1 : String, 0 bytes 
Object not dumped: Address: 0x0000000000000000 Size: 0 Reason: 
Address is NULL 
DATA #2 : String, 76 bytes 
/db2inst1/db2dump/FODC_Hang_2014-10-04-23.12.02.114937/DB2CONFIG 
/db2nodes.cfg 
DATA #3 : String, 105 bytes 
Search for ossError*Analysis probe point after this log entry 
for further 
self-diagnosis of this problem. 
. 
. 
. 
2014-10-04-23.12.02.141038-240 E4003A641          LEVEL: Warning 
PID     : **********             TID  : 1           PROC : 
db2fodc 
INSTANCE: db2inst1              NODE : 000 
EDUID   : 1 
FUNCTION: DB2 UDB, RAS/PD component, pdDb2FODCMain, probe:30 
MESSAGE : ADM14003W  FODC has been invoked by the user from 
db2fodc tool for 
          symptom "hang" and diagnostic information has been 
recorded in 
          directory 
"/pajyaz0/db2dump/FODC_Hang_2014-10-04-23.12.02.114937". 
          Please look in this directory for detailed evidence 
about what 
          happened and contact IBM support if necessary to 
diagnose the 
          problem.
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* All Users                                                    * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* See Error Description                                        * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade to the latest fix pack.                              * 
****************************************************************
Local Fix:
Create FODC directory manually.
Solution
Fixed in V9.7 fix pack 11
Workaround
not known / see Local fix
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
20.11.2014
08.10.2015
08.10.2015
Problem solved at the following versions (IBM BugInfos)
9.7.FP11
Problem solved according to the fixlist(s) of the following version(s)
9.7.0.11 FixList