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DB2 - Problem description

Problem IC78234 Status: Closed

Empty db2level file and error for accessing db2dump only happen on Windows
CLI db2support

product:
DB2 CONNECT / DB2CONNCT / 970 - DB2
Problem description:
db2support on Windows, IBM Data Server for ODBC and CLI: 
 
1. Gather an empty db2level file 
 
2. shows error about accessing db2dump directory: 
 
Error accessing file 
"C:\ProgramData\IBM\DB2\CLIDRIVER\D_conniel_v9.7fp3_25387_n 
tx64_odbc_cli_clidriver\db2dump"
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* IBM Data Server for ODBC and CLI users                       * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* db2support running on Windows IBM Data Server for ODBC and   * 
* CLI fails to gather db2level file and contents of db2dump    * 
* directory.                                                   * 
* Access of db2dump directory shows error :                    * 
*                                                              * 
* Error accessing file                                         * 
* "C:\ProgramData\IBM\DB2\CLIDRIVER\D_conniel_v9.7fp3_25387_n  * 
* tx64_odbc_cli_clidriver\db2dump"                             * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade to DB2 Version 9.7 Fix Pack 6.                       * 
****************************************************************
Local Fix:
Gather db2level and db2diag.log manually
available fix packs:
DB2 Version 9.7 Fix Pack 6 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 7 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 8 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9 for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 9a for Linux, UNIX, and Windows
DB2 Version 9.7 Fix Pack 10 for Linux, UNIX, and Windows

Solution
Problem first fixed in DB2 Version 9.7 Fix Pack 6.
Workaround
not known / see Local fix
BUG-Tracking
forerunner  : APAR is sysrouted TO one or more of the following: IC78256 
follow-up : 
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
19.08.2011
20.11.2012
20.11.2012
Problem solved at the following versions (IBM BugInfos)
9.7.FP6
Problem solved according to the fixlist(s) of the following version(s)
9.7.0.6 FixList