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Erik Stahlhut

CURSOR Service Distribution

Latest News

We have combined our service and support capabilities for high-performance databases with the system-oriented tool development of Nonne & Schneider.

Starting July 4th, 2024, you can find us under one roof: CURSOR Expert Solutions GmbH.

CURSOR Expert Solutions will seamlessly continue all business activities of Nonne & Schneider, but will also take over the development of the CURSOR Admin-Scout. Our extensive portfolio of services and support will in future be offered via CURSOR Expert Solutions.

This consolidates our expertise in Solution Management, both personnel-wise and organizationally, at one location. The executive board will be expanded with Erik Stahlhut, and „XPS“ will remain as a subsidiary within the CURSOR Software AG group in Giessen.

For customers and partners of CURSOR Service Distribution, initially, little will change. All active contracts and agreements remain valid. Your points of contact do not change.

All service offerings available on our website will continue to be available.
The contact details remain the same, just get in touch with us.

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

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  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

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Support

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  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

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    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

 
 
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DB2 - Problem description

Problem IC98024 Status: Closed

IN PURESCALE ENV ROLLFORWARD ON MEMBER X WON'T FETCH LOGS FROM TSM FOR
OTHER MEMBERS WHEN RESTORING TO NEW DATABASE NAME

product:
DB2 FOR LUW / DB2FORLUW / A10 - DB2
Problem description:
After a restore using INTO clause for new database name, 
rollforward from member X will fetch logs from TSM that 
belong to members X only. This happens even when utilizing the 
--DBNAME option in the LOGARCHOPT1 database configuration 
parameter. eg.) update db cfg for <newDBname> using LOGARCHOPT1 
"--DBNAME=<oldDBname>"'. 
 
You will see the following error when performing rollforward 
from member 0: 
 
---------------------------------------------------------------- 
--------------------------------------------------------- 
When issued from the member 0, we can not find the logs for 
member 1 
---------------------------------------------------------------- 
---------------------------------------------------------- 
 
==> db2 rollforward db testdb  to '2013-10-03-08.48.00' using 
local time and stop 
 
SQL1273N  An operation reading the logs on database "TESTDB" 
cannot continue 
because of a missing log file "S0000041.LOG" on database 
partition "0" and log 
stream "1". 
 
 
 
---------------------------- 
db2diag.log message: 
---------------------------- 
 
 
2013-10-09-14.04.40.818273-300 E420156A681          LEVEL: Error 
PID     : 36307116             TID : 135631         PROC : 
db2sysc 0 
INSTANCE: db2inst1             NODE : 000           DB   : 
TESTDB 
APPHDL  : 0-55362              APPID: *N0.db2dsg01.131009190212 
AUTHID  : DB2INST1             HOSTNAME: testserv 
EDUID   : 135631               EDUNAME: db2redom (TESTDB) 0 
FUNCTION: DB2 UDB, data protection services, 
sqlpEnsureShredderIsProcessingCorrectExtent, probe:200 
MESSAGE : ADM1601E  A recovery or rollforward operation on 
database "TESTDB" 
          cannot continue because of a missing log file 
"S0000041.LOG" on 
          database partition "0" and log stream "1". 
 
2013-10-09-14.04.40.837851-300 I420838A2221         LEVEL: 
Severe 
PID     : 36307116             TID : 135631         PROC : 
db2sysc 0 
INSTANCE: db2inst1             NODE : 000           DB   : 
TESTDB 
APPHDL  : 0-55362              APPID: *N0.db2dsg01.131009190212 
AUTHID  : DB2INST1             HOSTNAME: testserv 
EDUID   : 135631               EDUNAME: db2redom (TESTDB) 0 
FUNCTION: DB2 UDB, data protection services, 
sqlpEnsureShredderIsProcessingCorrectExtent, probe:200 
DATA #1 : <preformatted> 
Missing log detected on log stream 1. 
Missing log file is S0000041.LOG.  The log stream and LSO which 
detected the problem will be logged by one of the 
calling functions who has access to the log record we are 
 processing (which should be sqlpPerformMissingLogDetection). 
CALLSTCK: (Static functions may not be resolved correctly, as 
they are resolved to the nearest symbol) 
  [0] 0x09000000321552FC pdLogPrintf + 0x28 
  [1] 0x0900000033BBE280 
sqlpEnsureShredderIsProcessingCorrectExtent__FP14sqlpMasterDbcbP 
17SQLPSHR_MASTER_CBUsUiCUl + 0x29C 
  [2] 0x0900000033BBD2AC 
sqlpVerifyGFA__FP14sqlpMasterDbcbP17SQLPSHR_MASTER_CBP17SQLPSHR_ 
WORKER_CBP8SQLP_GFACbCUlT6 + 0x178 
  [3] 0x0900000033BBF87C 
sqlpVerifyGFALogRecord__FP14sqlpMasterDbcbP17SQLPSHR_MASTER_CBP1 
7SQLPSHR_WORKER_CBP16SQLPR_LOGREC_DISCbCUl + 0xD0 
  [4] 0x0900000033BBFA98 
sqlpPerformMissingLogDetection__FP14sqlpMasterDbcbP17SQLPSHR_MAS 
TER_CBP17SQLPSHR_WORKER_CBP16SQLPR_LOGREC_DISUl + 0xE4 
  [5] 0xFFFFFFFFFFFFFFFC ?unknown + 0xFFFFFFFF 
  [6] 0x09000000307069B0 
sqlpshrScanNext__FPvP8sqeAgentUlPP16SQLPR_LOGREC_DISPUl + 0x4D50 
  [7] 0x0900000030702A28 
sqlpshrScanNext__FPvP8sqeAgentUlPP16SQLPR_LOGREC_DISPUl + 0xDC8 
  [8] 0x09000000306CC0A4 
sqlpshrScanNext__FPvP8sqeAgentUlPP16SQLPR_LOGREC_DISPUl + 0x1CEC 
  [9] 0x0900000033546800 
sqlpPRecReadLog__FP8sqeAgentP8SQLP_ACBP14sqlpMasterDbcb + 0x1AF0 
  [10] 0x0900000031422FC0 RunEDU__8sqeAgentFv + 0xF380 
  [11] 0x090000003141F63C RunEDU__8sqeAgentFv + 0xB9FC 
  [12] 0x09000000313A2624 RunEDU__8sqeAgentFv + 0xD8 
  [13] 0x090000003214F10C EDUDriver__9sqzEDUObjFv + 0x110 
  [14] 0x09000000313CEC78 sqloEDUEntry + 0x38C 
  [15] 0x09000000004D4D90 _pthread_body + 0xF0 
  [16] 0xFFFFFFFFFFFFFFFC ?unknown + 0xFFFFFFFF
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* ALL                                                          * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* See Error Description.                                       * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* Upgrade to DB2 Version 10.1 fp4.                             * 
****************************************************************
Local Fix:
available fix packs:
DB2 Version 10.1 Fix Pack 4 for Linux, UNIX, and Windows
DB2 Version 10.1 Fix Pack 6 for Linux, UNIX, and Windows

Solution
First fixed in DB2 Version 10.1 fp 4.
Workaround
not known / see Local fix
BUG-Tracking
forerunner  : APAR is sysrouted TO one or more of the following: IC99065 
follow-up : 
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
29.11.2013
25.08.2014
25.08.2014
Problem solved at the following versions (IBM BugInfos)
Problem solved according to the fixlist(s) of the following version(s)
10.1.0.4 FixList