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CURSOR Service Distribution

We keep your IBM databases running

             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.

Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.
  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.

Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

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the CURSOR

Admin-Scout for Informix

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

 
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

 

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For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

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9.1.0.12 FixList
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DB2 - Problem description

Problem IC67039 Status: Closed

UNABLE TO EXECUTE NON-SQL STORED PROCEDURES ON SYSTEM WITH HIGH NUMBER OF
LICENSED CPU CORES

product:
DB2 FOR LUW / DB2FORLUW / 950 - DB2
Problem description:
This issue is applicable only to DB2 Workgroup Edition 
installations where the number of installed CPUs is greater than 
the maximum number of CPU cores (maximum 16) which can be 
licensed under DB2 Workgroup Edition. 
 
Calling a non-SQL routine (stored procedure/user defined 
function) may return one of the following symptoms: 
 
1) A hang or SQL1042 returned when calling the routine along 
with the following messages in the db2diag.log that the 
call to sqlochsr failed with the error SQLO_NOSEG. 
Note the example was from Windows so on 
Linux/UNIX the CALLED and OSERR parts of the message may differ 
slightly. 
 
2010-01-01-11.00.36.987000-400 I6620F560          LEVEL: Severe 
(OS) 
PID     : 1224                 TID  : 3924        PROC : 
db2fmp64.exe 
INSTANCE: DB2                  NODE : 000 
EDUID   : 3924 
FUNCTION: DB2 UDB, SQO Memory Management, sqlocshr, probe:140 
MESSAGE : ZRC=0x850F0005=-2062614523=SQLO_NOSEG 
          "No Storage Available for allocation" 
          DIA8305C Memory allocation failure occurred. 
CALLED  : OS, -, OpenFileMapping 
OSERR   : 2 "The system cannot find the file specified." 
DATA #1 : String, 21 bytes 
 
Global\DB2SHMDB2_0DBM 
 
On AIX system you might see the following in the db2diag.log: 
 
CPU: total:<double digit value> 
 
and message: 
 
2010-07-20-16.23.40.766844-240 I133669A805        LEVEL: Severe 
( 
PID     : 712742               TID  : 1           PROC : db2fmp 
INSTANCE: db2inst1               NODE : 000 
EDUID   : 1                    EDUNAME: db2fmp 
FUNCTION: DB2 UDB, SQO Memory Management, sqlocshr, probe:180 
MESSAGE : ZRC=0x850F0005=-2062614523=SQLO_NOSEG 
          "No Storage Available for allocation" 
          DIA8305C Memory allocation failure occurred. 
CALLED  : OS, -, shmat 
OSERR   : EINVAL (22) "Invalid argument" 
DATA #1 : Memory set handle, PD_TYPE_OSS_MEM_SET_HDL, 48 bytes 
... 
 
 
2) SQLCODE=-1131, SQLSTATE=38503 or segmentation fault from 
db2fmp process with the following stack: 
 
<StackTrace> 
--Frame--- ------Function + Offset------ 
0xBFFFF3A0 ossLinuxIA32FetchAndAdd32Internal + 0x0008 
        (/home/db2inst1/sqllib/lib32/libdb2osse.so.1) 
0xBFFFF40C sqlocshr. + 0x06a8 
        (/home/db2inst1/sqllib/lib32/libdb2.so.1) 
0xBFFFF56C sqlerFmpThreadInit + 0x00cc 
        (/home/db2inst1/sqllib/lib32/libdb2.so.1) 
0xBFFFF5B8 sqlerFmpOneTimeInit + 0x04f6 
        (/home/db2inst1/sqllib/lib32/libdb2.so.1) 
0xBFFFF9A8 main + 0x071e 
        (db2fmpr) 
0xBFFFFA08 __libc_start_main + 0x00dc 
        (/lib/libc.so.6) 
</StackTrace>
Problem Summary:
**************************************************************** 
* USERS AFFECTED:                                              * 
* ALL                                                          * 
**************************************************************** 
* PROBLEM DESCRIPTION:                                         * 
* See ERROR DESCRIPTION.                                       * 
**************************************************************** 
* RECOMMENDATION:                                              * 
* At minimum this fixpack should be applied to the server.     * 
****************************************************************
Local Fix:
Workaround for AIX: 
 
The "CPU: total: " value equals to all logical CPUs on the 
physical  box, including all LPARs calculated using the value of 
"maximum virtual processors". 
 
Check lparstat -i and change if possible the value of "maximum 
virtual processors" from  hardware management  console (HMC) to 
reduce the value of "CPU: total:" reported in db2diag.log. 
 
Workaround for Windows/Linux on Intel x86: 
 
Try disabling Intel Hyperthreading to reduce the number of CPUs 
visible to the operating system.
available fix packs:
DB2 Version 9.5 Fix Pack 6a for Linux, UNIX, and Windows
DB2 Version 9.5 Fix Pack 7 for Linux, UNIX, and Windows
DB2 Version 9.5 Fix Pack 8 for Linux, UNIX, and Windows
DB2 Version 9.5 Fix Pack 9 for Linux, UNIX, and Windows
DB2 Version 9.5 Fix Pack 10 for Linux, UNIX, and Windows

Solution
Problem was first fixed in v9.5 Fixpak 6.
Workaround
not known / see Local fix
BUG-Tracking
forerunner  : APAR is sysrouted TO one or more of the following: IC67246 IC67254 IC67773 IC67957 
follow-up : 
Timestamps
Date  - problem reported    :
Date  - problem closed      :
Date  - last modified       :
09.03.2010
15.09.2010
19.10.2010
Problem solved at the following versions (IBM BugInfos)
9.5.
Problem solved according to the fixlist(s) of the following version(s)