Informix Database Monitoring

Discuss your requirements with us.

We support you in the administration of your Informix database systems - individually adapted to your needs.

Our services range from preventive monitoring with bottleneck analysis, direct integration into escalation and alerting, up to 24x7 support for systems with high availability. This includes short reaction times and fixed contact persons in our support.

As a basic tool for monitoring we usually use the "Admin-Scout for Informix".

All measures are always carried out in direct coordination with the system support on the part of our customers.

For general routine tasks we offer two standard packages:

• Sout-Admin and
• Scout-Ultimate.

The range of services offered by the packages is for your orientation.

Please contact us for individual arrangements.

Scout-Admin / Administration

• Assigning CURSOR with the standard administration for your Informix database.
• Relief of routine tasks, controlled monitoring, bottleneck prevention.

Scout-Admin includes extensive support in Informix administration by our support staff. Performance data and system statuses are monitored and evaluated daily via our monitoring. Alerts are sent to the customer's administration and directly to CURSOR Informix support. Our support staff will check the messages for any need for action and initiate the necessary steps.

All administrative activities are coordinated and carried out in consultation with the customer's IT department.

Scout-Ultimate / 24x7 Support

• Standard administration with 24x7 support for systems in high availability environments.
• Preventive monitoring, alerting, short response times and known direct contact persons in our support.

Scout-Ultimate includes the same features as Scout-Admin and additionally a 24x7 hours support with short response times.

The Scout-Ultimate Standby applies to Prio-1 cases (system down) outside of CURSOR's regular business hours. Customers have direct telephone contact with one of our support staff.

Admin-Scout / Intel-x86 Package

Monitoring and tuning with the Best Practice Toolbox for Informix administrators. The Admin-Scout provides an easy way to administrate Informix via one central web server:

• Combined database and system monitoring;
• Access to all Informix instances on the corporate network;
• Configuration and administration of almost all database parameters via one tool;
• Dashboards and meaningful reporting for a quick overview;
• Bottleneck analysis, performance optimization, SQL trace;
• Granular monitoring and prioritized alerting;
• Logging and evaluation, printable reports.

The package includes the provision of an Admin-Scout with system and monitoring software as a virtual appliance, as well as service and update services for a period of 12 months.

Scout-Starter / Best Practice

If you have little previous knowledge of Informix administration and want to use the Admin-Scout quickly, we will support you in your first steps with the Admin-Scout.

We take over the integration into your system environment and the start configuration for you. We carry out the first evaluations and analyses and adapt parameters and thresholds to your requirements.

Benefit immediately from the best practice configuration and know-how of our Informix support staff.

Scout-Trainer / Online Workshop

Introduction to Informix administration with the Admin-Scout.

The Scout Trainer is aimed at administrators who already have experience with Informix and want to simplify their daily work with the Admin-Scout. Based on your Informix know-how, our training provides a comprehensive introduction to Informix administration with the Admin-Scout.

Our trainers are IBM-certified Informix administrators, with many years of experience in Informix support and application development. In our online training sessions, we can flexibly plan and answer to your individual topics and questions. Take advantage of our standard training courses or let us know your individual training needs.