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Erik Stahlhut

CURSOR Service Distribution

Latest News: NSI changes to CURSOR-XPS

We have combined our service and support capabilities for high-performance databases with the system-oriented tool development of Nonne & Schneider.

Starting July 4th, 2024, you can find us under one roof: CURSOR Expert Solutions GmbH.

CURSOR Expert Solutions will seamlessly continue all business activities of Nonne & Schneider, but will also take over the development of the CURSOR Admin-Scout. Our extensive portfolio of services and support will in future be offered via CURSOR Expert Solutions.

This consolidates our expertise in Solution Management, both personnel-wise and organizationally, at one location. The executive board will be expanded with Erik Stahlhut, and „XPS“ will remain as a subsidiary within the CURSOR Software AG group in Giessen.

For customers and partners of CURSOR Service Distribution, initially, little will change. All active contracts and agreements remain valid. Your points of contact do not change.

All service offerings available on our website will continue to be available.
The contact details remain the same, just get in touch with us.
             
 

Monitoring Monitoring

Monitoring

  • Companies with existentially important databases trust in our Informix Monitoring. We prevent system failures before they occur.

  • Automated monitoring around the clock. Early detection of bottlenecks based on history data with our CURSOR Admin-Scout.

  • Administration for all installation sizes. Standard, remote or standby administration, up to 24x7 availability for systems with high availability.

  • Individual adjustments to the service levels of our customers with short response times and personal contact persons in support.
Discover more about Informix Monitoring with the CURSOR Service Distribution!
 

ServiceService

Service

  • Requirements from all areas of data management. Service packages or individually agreed projects like:
    • Setup of replications or high availability systems;
    • Performance, runtime analysis, tuning;
    • Release, platform or cloud migration;
    • Access control, encryption, archiving.

  • CURSOR Service Distribution is a long-standing IBM High-Value Service Provider for IBM Informix.

  • Specially for Informix we offer additional online seminars, workshops and training courses.
Information about service and support, so feel free to contact us with your project!
 

SupportSupport

Support

  • Request for support services for IBM databases. Our customers benefit from the competence of more than 25 years of Informix support and system-oriented development of database tools.

  • In case of support we are the first and central contact persons. We have a direct line to the IBM and HCL support departments and are available for our customers with 24x7 agreements around the clock.

  • Even Informix customers without active IBM product maintenance can take advantage of our first-aid support.
Book a support ticket on our website or just call us!
 
 
 
 

IBM Software

for manufacturers

and technology partners

IBM Embedded Solution Agreement (ESA)
integration of IBM software into your solution!

   Service

  • Integrate IBM software into your solution!

  • Benefit from the power of IBM software, take advantage of the attractive conditions for IBM licenses and maintenance!

  • The employees of CURSOR Service Distribution have twenty years of experience in indirect sales of IBM software (OEM/ASL/ESA licensing). We show you how to become an IBM ESA Business Partner!

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CompetenceService

in Informix Administration

  
 

the CURSOR

Admin-Scout for Informix

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  • The Informix tool right from CURSOR Informix Support.

  • Developed by administrators for administrators.

    With a background of over 25 years of Informix support, administration and system-oriented programming, we have been developing and distributing the Admin Scout since 2015.

  • By our Managed Service approach, the Admin Scout is suitable for almost all application areas of the Informix database system. Our customers are IT departments and administrators in commerce, banks, universities, trade and industry.

  
 
 
 

About us

the CURSOR Service Distribution

  • High-Value Service Provider for IBM Informix.

  • Distribution for IBM Data-Management Software (OEM/ASL/ESA licensing for ISVs).

CURSOR Service Distribution is a business unit of CURSOR Software AG, resulting from the acquisition of the Informix and development tool specialist "Nonne & Schneider" at the end of 2005.

We offer extensive technical services for IBM Informix, and as a high-value service provider we are the direct contact for all our customers' service needs for these databases.

Our services are independent from licensing through our company. Well-known customers rely on our monitoring and use our tools, while licensing and update maintenance are contracted directly with IBM.

  

CURSOR Software AG

For over 25 years CURSOR has been developing and marketing CRM solutions for the upper middle class and large concerns.

  • Together.
    Together with you we will lead your CRM project to success. Our experts offer comprehensive services from a single source: software development, consulting, software introduction, training, support - and the ongoing optimization of your CRM system.

  • Inspiring.
    We "live" CRM and want to inspire you with CRM software and services Made in Germany. The benchmark for this is the enthusiasm and loyalty of our customers - and their customers.

  • Successful.
    For 30 years the name CURSOR has stood for excellent customer and business process management - CRM and BPM. We measure our success by the satisfaction and market success of our customers. Learn more about successful CRM projects directly from our customers.

  
 
Monitoring  

Service & Support for IBM Database Systems
 
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Administration and Monitoring

  • Administration of IBM databases adapted to customer requirements.  
  • Analysis, monitoring, support, up to 24x7 support for systems with high availability requirements.
 
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Service

  • Services for all data management requirements.
  • Booking via service packages or individual agreement of services.
 
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Support

  • IBM database support request.
  • Support tickets, also without IBM product maintenance, directly bookable via webshop.
 
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Release Newsletter

  • Don't miss a bugfix or update for Informix.
  • Register for our Release Newsletter.
  • Up-to-date information about updates within 24 hours via E-Mail.
 
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Product Lifecycle

  • View product lifecycle information on Informix directly here.
  • Detailed information about availability, end-of-marketing (EOM) and end-of-service (EOS) dates.
  • IBM Announcement or Product Withdrawal announcements, with information on product replacements.
 
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Bug Research

  • Bug research of the CURSOR Service Distribution for Informix databases.
  • Powerful full-text search for problems and solutions.
  • Problem description, identification, processing status, solutions and workarounds.
 
     
Zufriedener Administrator, Informix Support mit CURSOR

Informix Monitoring - References and Examples

Here you will find special problems and their solutions - get an idea of our services!
  • We support customers who are active in security-relevant areas or customers who use Informix as a central and sensitive part of their data infrastructure. In this context, all examples were made anonymous.
  • For a personal reference, we will be happy to arrange direct contact for you - please contact us!

Read more …

Informix 271 could not insert new row -
downtime prevented

For our customers, we monitor existentially important and time-critical database systems.
For comprehensive monitoring and alerting, we naturally use our own tool, the Admin Scout for Informix.

In this real-life example, a parameter has reached the defined alarm threshold.
The Admin-Scout sends an e-mail to CURSOR Informix Support:

**************************************************

Notification Type: PROBLEM
Service: informix-checkalert
Alert color: RED

Message:
database: tablename has 16777215 pages, free are 1248744 pages
pagesisze is 2k maximum is 16.7 Mio pages

**************************************************

Meaning of the alarm

A table has allocated the maximum number of pages and the free pages are less than 10%.
As soon as the free pages are already used, all attempts to write to this table are aborted.

Read more …

Request & Contact

For all our services around Informix we are happy to answer your questions.

Contact us directly or use our contact form.

We are your personal contact
Erik Stahlhut  

Erik Stahlhut

Head of business division CURSOR Service Distribution

Telephone:    +49 (0) 641 / 40 000 300

 
Juergen Storch  

Juergen Storch

IBM ESA contract- and license management

Telephone:    +49 (0) 641 / 40 000 311

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Informix Support Hotline

Informix Assert Failed - Problems with Informix?
Get support and assistance for your Informix database here!

The Informix Support Hotline of the CURSOR Service Distribution, also offers troubleshooting support for older Informix versions - as well as installations without active IBM product maintenance. We provide this only for the installed version. This includes the identification of the error, the search for possible solutions (workaround), recommendations for the configuration of the database or the database environment.

  • If you are not yet a CURSOR Service Distribution customer, please use our Informix support request form.
  • In urgent cases you can reach the Informix Hotline Support directly at the following phone number: 0049 641 40 000 333.

Standard supporting times

Monday to Friday from 8 AM to 5 PM

(Except for German nationwide holidays or after individual contractual agreements)

Telephone standard +49 641 40 000 - 333

Central number for incoming support inquiries per telephone during the standard supporting times.

Telephone hotline 24x7

Hotline for 24x7 support outside of the standard supporting times - access is provided with ticketing.

E-Mail - This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact adresses for the IBM-Support of the CURSOR Service Distribution.

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  1. Informix Database Monitoring
  2. Service and support for Informix
  3. Informix documentation 14.10 available online
  4. Informix documentation 12.10

Service Referenzen -

Support -

Informix -

Produkte -

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